Aquarium Connection maintains important relationships with many vendors, manufacturers and aquatic professionals to answer your questions. Informative articles, reviews, and guides written by these experts appear throughout the site. If you still have questions, e-mail us at [email protected].

As a registered customer, you have access to better pricing when it is available, e-mail notices, special promotions for log-in customers only, newsletters and a personal page to record information about your aquarium or pond, its inhabitants, products used, and water quality parameters. This information is available at your request for one of our experts to review for problem solving. In addition, you will receive information on our rewards program which tracks your purchases and rewards you with special promotions based on your account activity. These may include account credit points which can be used as cash throughout our site and other special offers. In addition, registering speeds up your orders and is free by simply applying for a password and screen name.

If you want to change your shipping address for future orders and you’re a repeat customer, you can change shipping information each time you place an order. After you have selected what you want to buy and have logged in with your e-mail address and password, you will be able to change your address information. Or, call us at 1-865-588-2073.

If you want to change your information go to the log-in screen and click the edit account information button and make the necessary changes. You can also e-mail us at [email protected] or call Customer Service at 1-865-588-2073.

E-mail us at [email protected] or call Customer Service at 1-865-588-2073 and request your information. Provide as much information as possible and you will be emailed or called with your request.

You can register under a new e-mail address, or contact Customer Service by e-mail at [email protected] or phone at 1-865-588-2073 to have your account transferred. If you call, we’ll make sure that all of your preferences, order history, reward information, and your logbook are transferred to the new e-mail address without complications.

Absolutely not. Aquarium Connection is “paranoid.” We use Apple Macintosh computers for the same reason as the US Military . . . security. We are committed to protecting your privacy. Aquarium Connection will never share your personal information with others without your express written permission.

If you’re on the search results page or any product listing page, you can click on the info button of any item to view a picture and get additional information if it is available. If you have a question that is unanswered, e-mail us at [email protected].

We want you to be 100% satisfied with your shopping experience at Aquarium Connection. If you aren’t completely happy with something you’ve purchased from us and it meets the qualifications below please return it for a full refund.

If you wish to return any item, it must be returned with the completed Merchandise Return Form included with your order and a Return Merchandise Authorization (RMA) number. Details for return are included on this form. This information helps ensure quick and proper handling of the returned item. Place either the Return Merchandise Form, or a copy of it, and a copy of your Invoice inside the package. Please carefully wrap your package, insure, and ship it to:

Returns Department
6410 Papermill Drive
Knoxville, TN, 37919

• The product must have been purchased within the last 30 days and be in its original packaging in resalable condition. Foods must be unopened.
• The items must not look used or worn.
• We do not refund shipping and handling unless it is due to a shipping error on our part.

If you have questions or need an RMA number, you may e-mail us at [email protected] or call 1-865-588-2073. We must have a phone number should we have to contact you.

We pack all merchandise to meet FedEx and UPS shipping standards. Occasionally, though, merchandise arrives damaged. Inspect your shipment carefully. Have your
FedEx / UPS driver take note of the damage to the package. If you receive damaged items, contact us immediately by e-mail at [email protected] or call 1-865-588-2073.

Warranty claims, for the most part, are handled directly with the manufacturer. You must follow the guidelines they provide for the product. In some cases, we are able to help with warranty claims on certain product lines if you have your original receipt. Please e-mail us at [email protected] with the description of the problem for guidance in these matters.

We accept U.S. Visa, Master Card, and Discover credit cards. Your card will not be charged until your order is ready to ship.

There is no sales tax charged on orders delivered outside Tennessee. A 9.25% sales tax will apply on all orders delivered within the state.

Absolutely. When you use our online ordering system, your information is protected by our secure server. Still, if you’re not completely comfortable paying online, you may fax your information by printing and filling out the Fax Order Form to 1-800-237-9611.

• Standard FedEx Ground charge on orders within the continental United States is $4.95.
• Second Day Air is available on shipments under 10lbs for $9.90 per order.
• 3 Day Select is available on all shipments under 25lbs for $9.90 per order.
• Next Day shipments are available on all items for actual freight charges. See charges.
• 2nd Day Delivery is available on all items for actual freight charges. Zone Map
• Actual freight items will be listed with a freight symbol. These items are only available shipped for actual freight charges.
• Some livestock and perishable items are sent only Next or Second Day Air and actual freight will apply.

All stock items are shipped within two days. We ship via FedEx / UPS Ground within the continental United States, so all orders will arrive within 1 to 7 business days after they leave our warehouse. A FedEx / UPS approximate ground delivery chart can be viewed here. Zone Map

Yes, we ship to any location that FedEx / UPS services. Actual international rates apply.

FedEx does not deliver to P.O. boxes or APO / FPO addresses.

Our goal is to serve you with the highest quality products and the most reliable information available anywhere. Your comments are important to us. If you have any suggestions or product recommendations, please e-mail us at [email protected].